|Terms of Payment
We accept Visa, Master Card, Check or Paypal [with Paypal you can also charge with AmericanExpress or Discover].
Any special free shipping offers extend to the CONTIGUOUS 48 STATES only.
WE SHIP ONLY TO THE CONTIGUOUS 48 STATES
Personal checks can be mailed to:
Office Furniture Mall
P.O Box 25762
Overland Park, KS 66225
Personal Checks will be accepted, however, products will not be shipped until the check clears your bank.
When will my credit card be charged?
We have a pre-pay policy to protect ourselves from fraudulent orders. Your credit card will be charged within 72 hours after you submit your order.
E-Commerce orders are processed daily and shipments made within 3 working days of order, unless custom made to order products are ordered, or later shipment otherwise specified on the item page, if there is a known problem with time you will be notified.
Our FAX lines are open 24 hours every day for special orders or inquiry.
All Special Orders must be confirmed in writing.
All Special Order cancellations must be confirmed in writing within 3 working days of order date.
Due to the inconsistencies of various computer monitors, the colors displayed on your screen may not depict an accurate reproduction of the actual swatch color. We color correct each scan as accurately as possible. If color is critical for you we can supply actual swatch sample when requested.
Will be accepted within 14 days of receipt and must be approved and authorized by Office Furniture Mall customer service. Acceptance of return merchandise is subject to inspection and a re-stock charge of 20% of the invoice product amount. In the event that returned products are not intact with original carton & fillers and/or the products have been tampered with, we reserve the right to return the goods, and/or credit salvage value of the product.
All Return Authorizations are VOIDED 30 days after issue.
All fillers and packing must be intact. We cannot resell product that is not in the original factory carton and packing.
Concealed damaged goods must be reported to us within 20 days.
Public carriers assume all responsibility for damages. Check your order before you sign for it.
All Special Orders are not returnable or refundable.
Outside Freight Carriers
Should you elect to ship product other than on our Carriers, you will be responsible for all freight costs and any freight claims that might arise. We cannot be held responsible for service beyond the tailgate. Out quotes on freight are tailgate based only.
Shipping info and charges:
All orders are subject to a shipping and handling charge. Normal
shipping and handling assumes delivery to a place of business and
not a residence. Residential deliveries may require
extra freight charges. We ship via U.P.S., U.S. Mail, or common
carrier freight lines. It is our option to fill orders from our
stock or the manufacturer/distributor. Manufacturers/distributors
require lead times for manufacturing and/or handling. No C.O.D.
shipments. All times
quoted by the phone, fax, or email are estimated time to shipping
date. Add three to seven working days for shipping travel time.
Longer ship times are normally encountered in coast to coast deliveries.
following are additional freight charges
which may be added to quoted
Schedule For EXTRA
Deliveries cannot be made where stair/step climbing is
required. Inside Delivery is only made to the ground
elevation of normal truck unloading. Inside Delivery
includes entering the building only. It does
not include moving to point of setup, removal from boxes, and/or setup.
Freight line truck drivers are only responsible for bringing freight up
to the tailgate of their truck. It is your responsibility to
unload. Most truck drivers respond well to friendliness and
consideration and might assist your unloading if you request
**These are maximum extra
charges depending on the freight line, call us for specific
and/or Missing Merchandise; Any damage to merchandise whether
obvious or hidden, must be noted on your delivery ticket IN
THE PRESENCE OF THE TRUCK DRIVER. Open all boxes and examine the inside
contents in the presence of the truck driver. Any shortages also
need to be noted on the delivery ticket at the time of delivery.
Responsibility for loss or damage of goods passes to you when they are
received by the carrier. Carrier responsibility is lost without
the proper receiving of goods. No replacement can be done without
the properly noted delivery receipt with the truck drivers
signature. DO NOT REFUSE the shipment because of damage or shortage. This will seriously delay the replacement process.
Call Us IMMEDIATELY after the trucker leaves so that we may begin the replacement process. 1-913-681-3800